At Craft Dot Web, we strive to provide high-quality link-building SEO services that meet our clients’ expectations. However, we understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the conditions under which refunds will be issued.

1. Eligibility for Refunds

Refunds will be considered under the following conditions:

• Non-Delivery of Service: If Craft Dot Web fails to deliver the agreed-upon link-building SEO services within the specified timeframe and no alternative arrangements have been made.
• Substandard Quality: If the acquired backlinks do not meet the agreed-upon quality standards as specified in the initial brief and guidelines.
• Order Cancellation: If the Client cancels the order before any work has begun, a full refund will be issued.

2. Refund Request Process

To request a refund, the Client must:

1. Contact Craft Dot Web by email at [Email] within 7 days of the issue arising, providing details about the concerns and reasons for the refund request.
2. Craft Dot Web will review the request and may ask for additional information or clarification.
3. Craft Dot Web will inform the Client of the decision within 14 days of receiving the request. If the request is approved, the refund will be processed as soon as possible.

3. Non-Refundable Situations

Refunds will not be issued in the following situations:

• Change of Mind: If the Client changes their mind after the link-building SEO services have been initiated and the links meet the agreed-upon brief and guidelines.
• Delayed Feedback: If the Client fails to provide feedback or necessary revisions within the agreed timeframe, resulting in delays or perceived quality issues.
• Completed Work: If the acquired backlinks have been approved or utilized by the Client in any capacity.

4. Partial Refunds

In some cases, partial refunds may be granted at the discretion of Craft Dot Web. This may occur if a portion of the service has been completed satisfactorily, but there are issues with specific elements of the link-building SEO process.